Shopping & Return Policy

Phone Orders

We will gladly accept your phone orders for any item you may have seen in our e-shop or you may have purchased previously. Please call us during regular business hours at 913.491.3232 (10 a.m.- 6 p.m. central time Monday thru Saturday; noon – 5 p.m. Sunday) to place your order. All other times, leave us a message and we’ll return your call next business day.

Shipping

We provide free shipping for all purchases of $75 or more. Any purchases below $75 will be charged a minimum $5.50. All shipped items will be via US Parcel Post ground. We are happy to make other arrangements for shipping. Just give us a call and we’ll discuss an option best suited for your needs.

Returns and Exchanges

Love your lingerie purchases from clair de lune: That’s our goal every time you buy or receive our lingerie. If for some reason, you’re not feeling the love, most items may be , returned for credit on your clair de lune account or refunded to the credit card used for purchase.

Please follow these simple guidelines when you wish to exchange or return your purchase:

Return to clair de lune within 21 days of the original purchase.
Merchandise must not have been worn, altered or washed.
All tags must be attached.
Provide a copy of your receipt.
Please note: You are responsible for return shipping charges.

These items are not returnable:

Underwear
Hosiery
Adhesive Items

All Sale items are final sale.

Purchases made with a discount or using a clair de lune coupon or gift card are eligible for exchange, credit or refund, but must be accompanied by the original receipt.

Gift cards may not be returned or exchanged for cash.